Everything you need to know, all in one place.
Find answers to common questions about our products, ordering, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out — we’re here to help.
Orders & Shipping
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–8 business days. We currently ship within the United States, including PO Boxes.
Do you offer free shipping?
Do you offer free shipping?
Yes — we offer free standard shipping on all orders.
Can I track my order?
Can I track my order?
Yes. You’ll receive a confirmation email with tracking details once your order ships.
Returns & Exchanges
What is your return policy?
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
How do I start a return?
How do I start a return?
Email us at info@stadela.com with your order details and we’ll guide you through the process.
Do you offer exchanges?
Do you offer exchanges?
Yes — we replace items if they are defective or damaged.
When will I receive my refund?
When will I receive my refund?
Once your return is received and approved, refunds are issued to your original payment method within 10 days.
Products
What ages is the memory book for?
What ages is the memory book for?
Our memory book is designed to capture moments from before birth through age five.
Do I have to fill out every page?
Do I have to fill out every page?
Not at all. You can skip around, take your time, and use the book in a way that feels right for you.
What kind of pens should I use?
What kind of pens should I use?
We recommend fine-point, archival-quality, acid-free pens that won’t bleed through the pages.
What photos work best?
What photos work best?
Standard sizes like 4×6 and 5×7 work best. Use high-quality photo paper and avoid thick prints.
Materials & Safety
Are your products safe for babies?
Are your products safe for babies?
Yes. We prioritize high-quality materials and work with trusted manufacturing partners that meet safety standards.
Still need help?
If you didn’t find your answer, reach out to us at info@stadela.com — we’re happy to help.